All these fancy gadgets are nice, but I agree with the idea of simplicity. I give my clients one phone number (the office) and one email address. Thats it.

Then I tell them that when I’m out of the office, I have my calls forwarded to my cell so they can still get in touch with me any time of day, wherever I may be, with that one phone number. I stress this does not mean I will answer every call because I may be meeting with another client or in court, but I will always call or email back within 24 hours and try to do so within 2 hours.

In my opinion it is a customer service issue. Our job as attorneys is to make the client’s life easier, not more complex, and this applies to communications just as it does legal issues.

Maybe its just me, but there is nothing that wastes my time like calling through someone’s list of 4 or 5 different contact numbers only to end up leaving a message in the end. Why not just do that the first time?