Available 24/7 or on the clock 9-5 … Think of the last half dozen times you mentioned your availability to clients: was it to provide your cell number and mention “any time” or was it “e-mail or voice-mail me, and I’ll get back to you tomorrow.” … Have you found a nice balance … (and, how do we go about getting clients to adopt new communication technology.)
Now, don’t get me wrong … I do know some great ones. If you haven’t had the pleasure, check into: New York Small Business Law: read Imke – very practical Joplin, Missouri Business Blog: get Penny’s review of latest in Missouri Massachusetts Law Notes: practical client info from Stephen A. Evans BizzBangBuzz: by strategic business [...]
[Originally posted by Dennis Kennedy on DennisKennedy.Blog] If you’d like to get a good survey of the big picture and trends in electronic discovery from a variety of perspectives, let me recommend that you check out a new podcast (and downloadable transcript) that Xerox has posted on the Big I, little t Blog. It’s a [...]
Dan Hull, of San Diego and author of What About Clients(TM), has some remarkable insights. Here’s one of his latest: What About “Ease-of-Use Awards” For Law Firms? What if the services sector competed for clients on the basis of “ease-of-use”? Develop and apply ease-of-use concepts to pure services? Our clients’ services? Our services? Sure, and [...]